Medal of Honor Moving Group

Very disappointed with the interaction I had with MOH moving group. After doing research to compare costs for moving with a professional company vs DIY moving I have decided to move my few items across the country myself. Upon making this decision I texted MOH moving group to say "I appreciate you reaching out to me but I have decided to go a different direction with my move, so I no longer require your services." I received texts back and forth inquiring as to why I chose to do this instead of use a professional company and I explained that I understand the costs of a DIY move and that is the route I want to take, and no I did not choose to go with another professional moving company. I have included screenshots of the texts I received from the MOH representative, needless to say I was shocked at the tone and assumptions this representative was making. I grew up in a military family who has moved across the country countless times both DIY and using professionals and understand exactly the implications of doing it myself and how to move, pack, etc. I also was shocked at how personally this representative took my rejection of using their services, I had not even received an estimate yet or started any sort of professional relationship with this company. While I DO plan on doing this move across the country myself (much to the shock of this representative) even if I do change my mind in the coming weeks I know I will definitely NOT be using MOH moving group, and everyone who is considering them should know they do not treat their potential customers with professionalism.

Move size: 1 Bedroom Home Service cost: $2000

Our entire experience from reserving to moving into our new home was seamless. The process was quick and painless; therefore, I'd recommend it without hesitation. The movers on the day of the move kept asking me where they should put our stuff, and they had no issue going to each room and putting the dressers, drawers, and other furniture exactly where I wanted it! Unbeatable rates and first-rate assistance always! Everyone I know, both personally and socially, will be getting my advice.

Move size: 2 Bedroom Home Service cost: $5000

I have OCD so the moment my husband suggested a moving company I thought I was going to faint. After seeing great reviews, I agreed but with the condition that I wouldn't take my eyes off my stuff. Two weeks later I was biting my fingernails in anticipation of something, anything to happen while two guys I didn’t know moved my things. I was taken by surprise when they took such great care of every item and handled it with care. Needless to say, not a scratch anywhere. Next time I already know who I’m going to contact. (Oh and very polite!).

Move size: 2 Bedroom Home Service cost: $1825

Medal of Honor Moving was a tremendous help in getting the entire contents of our home loaded up and on the road (and by “tremendous help,” I mean, “I didn’t have to lift a finger”). Their pricing was fair and there was no funny business — no hidden fees, and a clear-cut contract. They had me moved across the country and were right on schedule about it, too! I would highly recommend Medal of Honor Moving Group to anyone who needs movers that will go the distance. Thanks, you guys!

Move size: 2 Bedroom Home Service cost: $2000

There is not enough space on here to sufficiently describe our move. We moved from Chicago to Austin and they changed the pickup date twice before they even showed up. It was supposed to be a DIRECT move yet that is NOT what they told the carrier and we didn't receive our furniture until 8 days later.They even put it in writing and still didn't honor what they said.

1. Lowball estimate just to get our business. The cost increased by $3,000 even though we sent them an itemized inventory list beforehand. We refused to pay them 3 grand more when it was a nightmare even at that point. We rented a truck and my husband drove the remaining items hisself.

2. The moving crew that showed up was 1 grown adult and 4 or 5 teenagers. They had no tools and my husband had to assist them. The crew that showed up when they finally delivered our stuff consisted of a middle aged married couple and that's it. My husband had to unload the truck with them to get it done before midnight.

3. They lied to us repeatedly about our belongings and how long it would take to get them. The trip was supposed to be 3 days. We had no clothes, dishes, sheets, etc. We slept on the floor for 6 nights while receiving some of the most horrible customer service imaginable. I was on the phone crying because I had a job interview with no clothes to wear to it and then had to go on a scheduled overseas trip with little more than the clothes on my back. Come to find out, the truck was literally sitting in a warehouse the majority of the time.

4. We packed our stuff very well with bubble wrap, etc and stuff was still broken. Some of my grandfather's vinyl records are broken and can't be replaced. You can tell the containers were dropped and/or just thrown on the truck. I am also missing a box of my clothes and the frame for my son's bed is missing. Plus we have a box of books that actually don't even belong to us.

We were trying to support this business but you should pick someone else. ANYONE else.

Move size: 4 Bedroom Home Service cost: $7995

This icompany is a broker. Their customer service is completely lacking, not customer friendly, and, quite frankly useless.

It took multiple calls to all of the various phone numbers (including a wrong # provided by the Quality guy) to get a pick up date for a small amount of goods being shipped from FL to SC (this was not a complete move). After finally getting a pick up date, they could not tell us when the shipment would even leave Florida, as it was not a full truck load.

The shipment did leave and was delivered to our daughter, BUT there was only one guy with the truck who did not put the bed together and could not get another piece of furniture upstairs by himself, and thus had to gain help from a family member. THIS IS A DIRECT VIOLATION OF THEIR CONTRACT!

Because our shipment was small, we were told there would be a reduction in the final payment based upon the weight, but the driver demanded full payment IN CASH (with a 90 minute delivery notice on a Sunday) before unloading the truck.

Tried to reach our sales person today, as I am seeking a partial refund. He referred me to their customer service # but naturally they did not answer the phone and I had to leave a message.

VERY DISAPPOINTED IN THIS COMPANY AND WOULD NOT RECOMMEND.

Move size: Partial Move Service cost: $1300